Thursday, March 8, 2012

5 Reasons Why Visitors Are Not Returning to Your Website

Every website is different, but more often than not, those websites that are not seeing repeat web traffic share a number of similarities. Here are 5 of the top reasons why people aren’t coming back to your website:

1. Your website is static

Do you ever take time to update or add to your website? Static website are filled with pages that never change, information that stays the same, and no updates for readers. Creating a static website is one of the biggest mistakes we see across the web. Readers want to come back to a website that adds new content on a regular basis.


2. Your website is hard to navigate

With websites that are not receiving return visitors we usually see one of two things when it comes to website navigation:
  • Your website has multiple links, which take readers to the same page. Does your site have a top navigation bar, side navigation bar, and links within your content which all take your readers to the same set of web pages? It’s good to drive readers through your website, but having too many links all taking readers to the same web page confuses the reader.
  • Your website has broken links. Have you checked your links recently? Are any of those links broken? Take time to go through your website to see if any of your links need to be repaired.
  • Does your website look like this?


    3. You’re not encouraging engagement

    Do you ask your readers to email you or leave comments on your blog/website? Readers want to engage with the owners of the websites that they frequent. They want to know that they have a voice. Be sure to give them that opportunity. For example, most successful blogs end their posts asking readers what they think about what they have written.


    4. Lack of social media involvement

    Are you using social media to build relationships with your website visitors AND to encourage new visitors? Far too often managers of websites are not using social media to help build relationships with their readers.


    5. You’re not providing any real value to your readers

    Is your website so focused on making sales that you don’t provide any educational information to readers? Readers want to learn, that’s why they are visiting your website. If your website is all images or too sales heavy and lacks educational content, readers aren’t going to find much value in coming back to your website.




    Responsive Web Design Benefits SEO

    Fortunately, search engine optimization offers another great reason to consider responsive web design: links. The alternative to developing a single responsive site that meets all device needs is to develop multiple sites to meet individual device needs. One site for desktop browsers, one for smartphone browsers, one for tablets, and each has to be maintained separately after the expense of designing and developing them separately. From a search engine perspective, each needs links and/or user agent-specific redirects to get customers to the right version of the site. One site means one set of links to build, and no annoying redirects to add to server load, site speed and maintenance hassles.

    Think of it this way, Groupon has developed Touch.groupon.com for smartphones, Ipad.groupon.com for the iPad, and www.groupon.com for desktop computers. The search engines don't have much interest in figuring out which sites should receive searches on which devices, though they easily could with their ability to crawl sites as different browser types. The point is that the onus is on the site to redirect the customers to the site that meet their device's needs. For more on this, see "How to Benefit from Googlebot Mobile's New Smarts," a recent article on that topic. 

    Do Links Matter for Mobile Sites?

    So back to links. If a site has to physically redirect mobile users from its desktop site to its mobile site, and if smartphone and tablet sites rarely if ever rank in the search results, what do links matter for mobile sites? Excellent question. It's not about getting more links to the mobile version so it can rank. It's the fact that some mobile users may create links to or share pages from the mobile site, which essentially steals link equity from the desktop site.

    Say a mobile version of a product page has links to it from two blogs, two Tweets, two Facebook Likes and two Google +1s. But the desktop version of that same page has links to it from 20 blogs, 20 Tweets, 20 Facebook Likes and 20 Google +1s. The mobile version of that page is almost certainly not going to rank, and it's stealing those links and shares from the stronger desktop version of the site. If the site had been built using responsive design, the single product page would have 22 of each type of link and share instead of 20 and two to separate pages. In summary, the benefit is consolidation is link equity to a single page, enabling that single page to send stronger signals and rank better than the two separate pages could have alone.


    What Is Responsive Web Design?

    Site owners have many competing needs when developing mobile sites. Different devices, different capabilities, different screen sizes and resolutions, all have an impact on designing and developing mobile sites today. 

    According to Mongoose Metrics, a tracking and analysis firm, only 9 percent of sites are ready for mobile in 2012. The primary consideration with mobile tends to be enabling better usability and — for ecommece sites — conversion. Another study by Compuware, a software and services provider, shows that 57 percent of users will not recommend a company with a bad mobile site and 40 percent of users will visit a competitor's site rather than using a poorly optimized mobile site. The case for usability and conversion as primary concerns in the drive to take ecommerce sites mobile is easy to make. Fortunately, responsive web design — the leading solution to the mobile usability challenge — is also beneficial to search engine optimization. 



    Responsive web design is a concept that blends CSS, CSS3 and JavaScript to create fluid site designs that can expand, contract, rearrange or remove content based upon the user's screen size. Instead of developing different sites for devices with different screen sizes and capabilities, one site with one set of pages reacts flexibly to display optimally on everything from a 27-inch desktop monitor to a three and a half-inch iPhone display. The usability benefits are obvious: Customers can interact with a site regardless of the device they're using instead of having to choose between viewing the whole page illegibly or one small part of it that's disorienting. Where usability improves, decrease bounce rates and increased conversions are usually not far behind.

    True, there are cases where the function and content of the mobile site needs to be different than the desktop site. Responsive design can handle those instances also via CSS by removing or reducing the visibility of content that's less relevant to mobile users. In some cases only a mobile app will really meet the needs of mobile users. But this article is about neither mobile apps nor the technical details of implementing responsive web design. For an excellent technical overview and references to other resources, see Smashing Magazine's "Responsive Web Design: What It Is and How to Use It."