Thursday, March 8, 2012

5 Reasons Why Visitors Are Not Returning to Your Website

Every website is different, but more often than not, those websites that are not seeing repeat web traffic share a number of similarities. Here are 5 of the top reasons why people aren’t coming back to your website:

1. Your website is static

Do you ever take time to update or add to your website? Static website are filled with pages that never change, information that stays the same, and no updates for readers. Creating a static website is one of the biggest mistakes we see across the web. Readers want to come back to a website that adds new content on a regular basis.


2. Your website is hard to navigate

With websites that are not receiving return visitors we usually see one of two things when it comes to website navigation:
  • Your website has multiple links, which take readers to the same page. Does your site have a top navigation bar, side navigation bar, and links within your content which all take your readers to the same set of web pages? It’s good to drive readers through your website, but having too many links all taking readers to the same web page confuses the reader.
  • Your website has broken links. Have you checked your links recently? Are any of those links broken? Take time to go through your website to see if any of your links need to be repaired.
  • Does your website look like this?


    3. You’re not encouraging engagement

    Do you ask your readers to email you or leave comments on your blog/website? Readers want to engage with the owners of the websites that they frequent. They want to know that they have a voice. Be sure to give them that opportunity. For example, most successful blogs end their posts asking readers what they think about what they have written.


    4. Lack of social media involvement

    Are you using social media to build relationships with your website visitors AND to encourage new visitors? Far too often managers of websites are not using social media to help build relationships with their readers.


    5. You’re not providing any real value to your readers

    Is your website so focused on making sales that you don’t provide any educational information to readers? Readers want to learn, that’s why they are visiting your website. If your website is all images or too sales heavy and lacks educational content, readers aren’t going to find much value in coming back to your website.




    Responsive Web Design Benefits SEO

    Fortunately, search engine optimization offers another great reason to consider responsive web design: links. The alternative to developing a single responsive site that meets all device needs is to develop multiple sites to meet individual device needs. One site for desktop browsers, one for smartphone browsers, one for tablets, and each has to be maintained separately after the expense of designing and developing them separately. From a search engine perspective, each needs links and/or user agent-specific redirects to get customers to the right version of the site. One site means one set of links to build, and no annoying redirects to add to server load, site speed and maintenance hassles.

    Think of it this way, Groupon has developed Touch.groupon.com for smartphones, Ipad.groupon.com for the iPad, and www.groupon.com for desktop computers. The search engines don't have much interest in figuring out which sites should receive searches on which devices, though they easily could with their ability to crawl sites as different browser types. The point is that the onus is on the site to redirect the customers to the site that meet their device's needs. For more on this, see "How to Benefit from Googlebot Mobile's New Smarts," a recent article on that topic. 

    Do Links Matter for Mobile Sites?

    So back to links. If a site has to physically redirect mobile users from its desktop site to its mobile site, and if smartphone and tablet sites rarely if ever rank in the search results, what do links matter for mobile sites? Excellent question. It's not about getting more links to the mobile version so it can rank. It's the fact that some mobile users may create links to or share pages from the mobile site, which essentially steals link equity from the desktop site.

    Say a mobile version of a product page has links to it from two blogs, two Tweets, two Facebook Likes and two Google +1s. But the desktop version of that same page has links to it from 20 blogs, 20 Tweets, 20 Facebook Likes and 20 Google +1s. The mobile version of that page is almost certainly not going to rank, and it's stealing those links and shares from the stronger desktop version of the site. If the site had been built using responsive design, the single product page would have 22 of each type of link and share instead of 20 and two to separate pages. In summary, the benefit is consolidation is link equity to a single page, enabling that single page to send stronger signals and rank better than the two separate pages could have alone.


    What Is Responsive Web Design?

    Site owners have many competing needs when developing mobile sites. Different devices, different capabilities, different screen sizes and resolutions, all have an impact on designing and developing mobile sites today. 

    According to Mongoose Metrics, a tracking and analysis firm, only 9 percent of sites are ready for mobile in 2012. The primary consideration with mobile tends to be enabling better usability and — for ecommece sites — conversion. Another study by Compuware, a software and services provider, shows that 57 percent of users will not recommend a company with a bad mobile site and 40 percent of users will visit a competitor's site rather than using a poorly optimized mobile site. The case for usability and conversion as primary concerns in the drive to take ecommerce sites mobile is easy to make. Fortunately, responsive web design — the leading solution to the mobile usability challenge — is also beneficial to search engine optimization. 



    Responsive web design is a concept that blends CSS, CSS3 and JavaScript to create fluid site designs that can expand, contract, rearrange or remove content based upon the user's screen size. Instead of developing different sites for devices with different screen sizes and capabilities, one site with one set of pages reacts flexibly to display optimally on everything from a 27-inch desktop monitor to a three and a half-inch iPhone display. The usability benefits are obvious: Customers can interact with a site regardless of the device they're using instead of having to choose between viewing the whole page illegibly or one small part of it that's disorienting. Where usability improves, decrease bounce rates and increased conversions are usually not far behind.

    True, there are cases where the function and content of the mobile site needs to be different than the desktop site. Responsive design can handle those instances also via CSS by removing or reducing the visibility of content that's less relevant to mobile users. In some cases only a mobile app will really meet the needs of mobile users. But this article is about neither mobile apps nor the technical details of implementing responsive web design. For an excellent technical overview and references to other resources, see Smashing Magazine's "Responsive Web Design: What It Is and How to Use It."


    Wednesday, January 4, 2012

    "How can I get more website visitors?"

    4 Creative Ways to Attract More Visitors to You Website

    Your Website
    This is one of the most common questions I hear from clients, frustrated at the lack of business their website brings them. Often, there isn't much wrong with the site iteslf -- it's professionally designed, and the portfolio is full of gorgeous work. But it just sits there, in an obscure corner of the Internet, being quietly ignored.

    Taking a website from zero to a few hundred or even a few thousand visitors a month is not easy, but it's eminently doable -- as long as you recognize a harsh truth about the Internet:

    The online world is an attention economy. Attention is finite, and therefore scarce. So if you want people to pay attention to you, you need to earn it.

    You can't expect your work to speak for itself. Most of the time, it won't. You need to accept that marketing is part of your job, just as much as making.

    But the game changes when you start applying your creativity to your marketing -- it becomes more fun as well as more effective. Here are four ways to use your creativity to attract the right kind of visitors to your website.

    1. Create an amazing blog.
    Note the word 'amazing'. I'm not talking about a blog you only update when you've got a new client or exhibition, or something new to sell. I'm not talking about a personal diary where you to post your musings on art, life, and the universe. I mean the kind of blog that grabs people's attention by delivering outstandingly valuable, useful, or entertaining material -- consistently.

    Instead of writing, 'here's my latest work', write about:


    ·         "Here's how I made it" - with pictures and/or video. Like this or this or this.

    ·         "Here's what inspired it" - if you like it, chances are your audience will like it too. Like this or this.

    ·         "Here's how you can make one like it." Like this or this.

    ·         "Here's a gadget that makes my work better (and could help you too)." Like this.

    Instead of burying your opinions in long paragraphs of diary-style 'musings', put them out there loud and clear:

    ·         Devote an entire blog post to nailing ONE idea.

    ·         Start with a compelling headline.

    ·         Ask yourself 'So what? Why should anyone care?' -- and make that the start of the post.

    ·         Give concrete examples.

    ·         Invite comments by ending with a question.

    ·         For example: I'm a designer. Use me better.

    And don't forget to ask for the subscription! Repeat visitors are the best visitors, so one of your goals is to build an audience of loyal subscribers. Ask people to subscribe and offer an email option to make it easy.

    2. Give (some of) your best work away for free.
    Just so we're clear: I'm not one of those internet hippies who tells you "information wants to be free", so you should give away all your best work and forget about being paid. (Have you noticed those guys tend to have a comfortable salary or professorship?)

    But as Tim O'Reilly has pointed out, for most creatives
    obscurity is a greater threat than piracy. If no one's ever heard of you, they won't even bother to rip you off, let alone pay for your work.

    So take advantage of the spreadability of digital content by giving away something valuable and encouraging people to share it with their contacts:

    ·         the first chapter of your novel (or even an entire novella)

    ·         a free report or e-book, full of insanely useful information

    ·         one of the best tracks from your album

    ·         a design template

    ·         high-resolution images

    ·         a series of tutorials

    ·         videos that anyone can embed in their site


    Use a
    Creative Commons license to make it clear what people are allowed to do with the work. And make sure it's something genuinely valuable. If you feel slightly uncomfortable about giving away something so good, you're on the right track. Otherwise, why would anyone get excited enough to tell their friends?

    But don't give away the farm. Make sure you have plenty in reserve -- products, services, artworks -- for the folks who want to take things further and buy from you.

    3. Borrow someone else's audience.
    Why build an audience from scratch when you can borrow one that someone else has spent months or years assembling? No, it's not unethical -- in fact, the 'someone' in question will love you for it.

    Writing high-quality guest posts for popular blogs in your niche is one of the most effective ways to get yourself on the radar of the people you want to reach. Your 'payment' is a link back to your site -- make a great offer and you could land hundreds of new subscribers with every guest post you write.

    And make sure it's your best work. This is your chance to make a big impression -- don't blow it by sending out second-rate articles and keeping the best stuff for your own site.

    4. Get your content into circulation.
    Have you noticed that of the three tips so far, only one of them is centered around your site? (No. 2 may start on your site, but the real magic happens when people start sharing it with their friends.) If you really want more visitors, you have to go out and find them.

    Social networking sites are not just for networking -- they are ideal places to get your content (blog posts, videos, free reports, etc) in front of other people. Use Twitter, Facebook, or Google+ to share links to your content.

    And be generous -- share more of other people's content than your own. That way, you not only help others (good digital karma!) you also position yourself as a go-to authority, a source of cool stuff who people want to follow.

    ***


    None of these methods is a quick fix. They require time, effort, and persistence. But the good news is the benefits are cumulative - as your blog attracts links and subscribers, as your free content gets into circulation, and as you get known as a rising star in your niche, you'll find yourself attracting more and more new visitors for every hour you spend on marketing.

    And no, website visitors don't necessarily equal customers -- otherwise there'd be a lot more Internet millionaires!